Cancellation Policy
A $300* deposit is taken upon booking with the final payment being due 3 weeks prior to the arrival date.
If the booking is cancelled 6 weeks or prior to your arrival date, the deposit is fully refundable. If the booking is cancelled 3 – 6 weeks prior to your arrival date, the deposit is non-refundable.
If the booking is cancelled 3 weeks or less before your arrival date a 100% cancellation fee applies.

* There is a $1000 deposit on a select few properties.

Important Information
 

• The final balance can be paid via Direct Deposit or via Credit Card over the phone.

• A 1% surcharge applies to Visa & Mastercard and a 2% surcharge applies to Amex payments.

• If final payment has not been received 14 days prior to the arrival date, Hamilton Island Holiday Apartments (HIHA) will charge the original card used to make the deposit.

• When bookings are made online, the booking is only confirmed when you have received your formal confirmation email from HIHA. Your booking will always been confirmed within 24 hours.

• In the event that a property has sold or requires urgent damage or maintenance rectification between your booking date and your arrival date we may need to cancel or move your booking. We will always endeavour to avoid this situation where possible.

• Providing your credit card details upon booking is approval by you for Hamilton Island Holiday Apartments to charge your credit card on file for any cleaning issues, damage or loss reported or discovered after you check out.
   

Smoking
Smoking is NOT permitted inside or on the balcony of any Holiday Rental Property. If it is found that smoking has occurred, costs associated with the cleansing of the property to remove all traces of cigarette smoke will be charged to the guest. This can include dry cleaning of soft furniture and furnishings.

Equipment
Equipment such as air conditioners, swimming pools and electrical appliances are subject to break down and sometimes, repairs are delayed. Please report any breakdown to our office immediately. Whilst every effort will be made to repair these items as quickly as possible, no guarantee of their availability or serviceability for the duration of a stay is given. No refund or reduction in rate will be made for non-availability of any of these items for any part of a stay.

Damage or Loss
Guests are responsible for any loss or damage to fittings, fixtures and any items in or on the property including keys and remote controls, whether accidental or otherwise. Guests will be charged for the repair or replacement of any such loss or damage at the absolute discretion of Hamilton Island Holiday Apartments. All damage and/or losses are to be reported to Hamilton Island Holiday Apartments immediately.

 

Lost Property & Postage

Should you leave any items behind after departure that require postage, there is a minimum postage fee of $50. Island logistics are difficult, so please do not leave anything behind should you not want to pay for its return.

Occupancy Conditions
The property is let for holiday purposes only. Functions and parties are strictly prohibited unless agreed to in writing by Hamilton Island Holiday Apartments. Any type of function, party or gathering of people in excess of the number of people specified on the booking may incur a fee. This fee will be determined at the absolute discretion of Hamilton Island Holiday Apartments.

Hamilton Island Holiday Apartments also reserve the right to charge the guest for any additional cleaning and repair/maintenance costs required following the guest departure.

Birds & Wildlife
When you leave the property, please shut all doors & windows. The birds are not shy in entering the property in search of food. The birds have been known to cause extensive damage to the inside of properties in which doors and windows have been left open. It is the guest responsibility to secure the property when they leave or vacate. Charges at the discretion of Hamilton Island Holiday Apartments will apply if damage has been caused to the property by birds in which doors or windows were left open.

COMPANY DETAILS: HIHA Pty Ltd
1800 135 539
ABN: 20 155 737 330
Real Estate licence: 3535834
Address: PO BOX 407, Sanctuary Cove, QLD 4212

HIHA are a booking agent for holiday properties on Hamilton Island. We specialise in personal service for luxury properties. The currency is all in AUD Card types accepted: Master Card and Visa only All transaction secure – 128 bit server